Frequently Asked Questions
Your guide to shopping the latest in tech and electronics.
What is the standard shipping time for electronics?
We offer expedited shipping across the country. Typically, orders are processed within 24 hours and delivered within 3-5 business days depending on your location.
Do your products come with a manufacturer warranty?
Yes, all electronics sold on SkylineCity are 100% authentic and come with a standard 12-month manufacturer warranty covering any technical defects.
What is your return policy for opened items?
You can return items within 30 days of purchase. Please note that for electronics, the item must be in its original packaging with all accessories included for a full refund.
Are the devices sold on SkylineCity unlocked?
Absolutely. All smartphones and cellular tablets sold on our platform are factory unlocked and compatible with any GSM or CDMA carrier globally.
How can I track my order status?
Once your order is dispatched, you will receive an email and SMS with a unique tracking number and a link to our real-time tracking portal.
Do you offer technical support for setup?
Yes, our dedicated tech support team is available via live chat from 9 AM to 6 PM EST to help you with the initial setup or troubleshooting of your new device.